Privacy Policy | nowbet Official Security & Data Protection

Last Updated: 2026-08-21

Privacy at a Glance

  • What we collect: Account details, identity verification, payment info, and technical device data.
  • Why we collect it: To manage your account, process PHP transactions, prevent fraud, and comply with Philippine laws.
  • Who sees it: Only our internal authorized team and necessary partner service providers (payments, verification). We never sell your data.
  • Retention: Data is kept for the life of your account and as long as required by gambling and anti-money laundering laws.
  • Control: You can request access, correction, or deletion of your data through our support channels.

1. Introduction and Scope

This Privacy Policy governs the collection and use of personal data for all users of the nowbet platform. It applies exclusively to our services provided to users within the Philippines.

Please note that this policy does not apply to third-party websites, external payment gateways, or other platforms you may visit after leaving our site. We encourage you to review the privacy policies of any third-party services you interact with.

2. Personal Information We Collect

To provide a secure and legal gambling environment, we collect the following categories of information:

Account & Identity

Username, password, email address, and phone number used for account creation and communication.

Verification Documents

Government-issued IDs and proof of address to verify your age and identity (KYC).

Payment Data

Transaction details and account identifiers needed to process deposits and withdrawals in PHP.

Gaming Activity

Records of bets placed, winnings, losses, and overall usage patterns to ensure fair play.

Technical Data

IP address, browser type, device identifiers, and operating system for security and optimization.

Support Records

Correspondence and logs from your interactions with our support team via available channels.

3. How We Collect Data

We gather information through three primary channels:

  • Directly from You: Information provided during registration, KYC verification, and support requests.
  • Automatically: Technical data collected through cookies and server logs while you navigate our site.
  • Partner Providers: Information received from our partner payment processors and identity verification services to confirm transaction validity.

4. Why We Use Data

Your data is used strictly for the following purposes:

  • Account Management: Creating, maintaining, and securing your user profile.
  • Financial Transactions: Processing deposits and withdrawals and preventing payment fraud.
  • Compliance: Verifying that users are of legal age and reside in the Philippines.
  • Fraud Prevention: Detecting multi-accounting, bonus abuse, and suspicious gaming patterns.
  • Optimization: Improving our interface based on usage data and personalizing your experience.
  • Legal Obligations: Fulfilling regulatory requirements for gambling operators in the Philippines.
  • Marketing: Sending promotional updates only if you have explicitly consented to receive them.

5. When We Share Data

We do not sell, rent, or trade your personal data. We only share information with:

  • Essential Service Providers: Partners who handle payment processing, identity verification, and technical infrastructure.
  • Legal Authorities: When required to do so by law or to respond to a valid legal request from government agencies.
  • Professional Advisors: Auditors or legal consultants who are bound by strict confidentiality agreements.

6. How We Protect Data

We implement robust security measures to keep your information safe:

  • Encryption: All data transmitted between your device and our servers is encrypted.
  • Access Control: Internal access to personal data is restricted to authorized employees based on a "need-to-know" basis.
  • Payment Isolation: Sensitive payment details are handled by secure providers and are not stored in plain text on our servers.
  • Monitoring: Constant system monitoring to detect and block unauthorized access attempts.

7. Cookies and Tracking

We use cookies to enhance your gaming experience and secure your session. For detailed information on the types of cookies we use and how to manage them, please visit our Cookie Policy.

8. Your Rights

You have several rights regarding your personal data. You may exercise these by contacting us through the Support page:

  • Access & Correction: Request a copy of your data or correct inaccurate information.
  • Deletion: Request the removal of your personal data when it is no longer required for legal purposes.
  • Portability: Request your data in a structured, machine-readable format.
  • Objection & Withdrawal: Withdraw consent for marketing or object to specific types of data processing.

Note: Even if you close your account, we are legally required to retain certain data for a period mandated by gambling regulations and anti-money laundering (AML) laws in the Philippines.

9. How Long We Retain Data

We retain your personal information for as long as your account remains active. Once an account is closed, data is kept only for the duration required by applicable law in the Philippines to satisfy regulatory, tax, and legal audit requirements.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account belongs to a minor, we will take immediate action to terminate the account and void any associated winnings.

Parents or guardians who become aware of a minor using our platform are encouraged to report the account immediately via our support channels.

11. Cross-Border Transfers

To ensure high performance and security, some of our technical providers operate outside of the Philippines. In such cases, we apply appropriate safeguards to ensure your data receives a level of protection consistent with our privacy standards.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. All updates will be published on this page. We recommend checking the "Last Updated" date at the top of this page periodically to stay informed.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy or the handling of your personal data, please reach out to us via the official contact channels available on our Support page.